Less than two years ago, The Oraculum was born... Since then we have gone from strength to strength and had the pleasure of meeting tonnes of fabulous clients, most of which have turned into regulars.
Sure, things are great. But we want to be the BEST! So we asked our regulars to fill in a survey about how they came to find us, what they love, what we could improve and what additional services they would like to see offered.
Firstly, we'd like to say a huuuuuuge thank you to everyone who took the time to respond. Not only have we got some incredible and touching feedback, but you've also given us some great ideas for how we can level up the whole Oraculum experience, and we can't wait!
The main things that came up time and time again under the question, "What brings you back to The Oraculum" were:
The staff/the girls/staff members named in particular
The atmosphere - friendly, quirky, relaxed, crazy, laid back... To name a few!
The service - professional, carried out to the highest standard, friendly
And not to mention... The bants!!
I wanted to post a few of of our favourite quotes as they were typed, we can't describe how happy these have made us and I'm sure you'll see why!
"Amazing service and the fact that you're all perfectionists! I honestly don't think you could do more to try and accommodate and look after your customers from my experience and every treatment has been done to an unreal standard"
"The amazing people who work there! Everyone is absolutely lovely to chat to, even if you aren't at that time getting a service they provide, and the salon environment is really brilliant and welcoming because of this"
"The girls, they are amazingly talented with the best craic"
"Service, the people who work there are amazing! I was shy at first and hardly spoke and now you can't shut me up!"
"Friendly service and willingness to experiment!"
"All of the services they provide and the lovely girls. Always look forward to my appointments"
Over 86% of people who took the survey said that they had already recommended a friend/family member/colleague to The Oraculum, and another 12% said they would be 'very likely' to recommend us.
85% of our regulars rated their experience at The Oraculum as 10/10
I'm sure you can see why we've been over the moon with these results, but wait!! This wasn't just to give us a big pat on the back (although we have definitely given ourselves one!)... We also asked what services you would like to see available in the salon, now we don't want to give too much away (we have SO much to come in 2017), but we can promise that you won't be disappointed!
We'd like to say a massive thank you again for everyone who responded to our survey, and we can't wait to continue to improve and give you lovely lot the best salon experience that we can. If you ever have any feedback, questions or comments, we'd love to hear them!